Webfactory

Great customer service. From placing my order to going live communication was second to none. Within 1 working day I had domain and emails set up. Within 2 working days I had the perfect website. Ref - C26941 Thanks again guys!!!

Really happy so far. Good turn around on design. Attentive and responsive to any questions. Would definitely recommend

I’ve been with Webfactory for over 5 years and the service has consistently been excellent. The team is very responsive and supportive. Thanks to Matt and the team!

I am absolutely blown away by the level of customer service from this team! Lloyd, Ann, Dale, and Gia are the dream team. The website was completed quickly, exactly as I described and imagined, and it looks beautiful. Their platform is easy to update things yourself once you’re live. And if you do get stuck, there’s a ‘Help Me’ button that puts you straight through to the team (not a bot!), and they solve the issue instantly. I’m genuinely amazed by their fast, friendly support and the quality of work, especially for the value. I’ve worked with web designers in the past who took days to respond, delivered slow, basic results, and charged way more. This experience has been the complete opposite. Highly recommend!

Communication was excellent from start to finish. Jamie was our designer who has done an amazing job and made the website exactly what i wanted. The website took about 12 working days which is exceptionally good considering the more than reasonable price. I will definitely be using webfactory for all future website needs.

Stay clear or this! We had a website back in September/October and it was mediocre at best however we had many revisions until it was finally okay to use. We then had to change the website ourselves with code and essentially use there website editor to redo the whole website which essentially lost us £400. Now, there are pros, if you want a okay basic site, it is worth it but anything more than that you may have to look elsewhere. I cancelled our website 2 months ago due to limited features and moved to our own custom hosted website on custom servers. When I decided to leave there was an outstanding invoice I was not made aware of. I then got a poor quality phone call that didn't detail anything about payment just information about us cancelling the website. We then received a threating letter through the post claiming that a small court judgement would go through and heavily damage personal credit files when the account was set up through our company. This is very unprofessional and worrying. So my advice is don't go with them, they may seem cheap and good to use, but it's not worth the hassle especially when you want to leave the contract it is a pain for your business. There are many better alternatives.

This is my second engagement with Web Factory. Simple Straight forward Clarity Seamless Are a few of the words I would use to describe my experience. I was matched with Rhed who was wonderful and understood the brief from the get go. Delighted with the result. Thanks