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JUMP

JUMP

5.0(47 reviews)See reviews ↓·Newcastle upon Tyne

About the company

JUMP is a creative agency based in Newcastle upon Tyne. Its legal entity is JUMP Up Limited, registered in England & Wales. Rob Brown is the Founder and Managing Director, Andrew Baxter is the Creative Director, and Kris Consadine is the Operations Director. Kasey Windle is the Head of Marketing, Philip Belcher is the Head of Development, and Jonathan Brown is a Project Manager.

Other team members include Kaitlyn Auton (Marketing Executive), Chloe Briggs (Designer), Laura Haverson (Senior Designer), Luis Dickie (Graphic Designer), Chris Heanan (Developer), Hannah Jauneika (Senior Designer), Mya Matthews (Designer), Paul Routledge (Developer), and Josep Villanueva (Developer). JUMP's design services include user research, web design, brand strategy, brand identity, graphic design, illustration, print design, animation, motion graphics, and brand communication. Its development services include responsive web development, ecommerce web development, app development, content management systems, and hosting and support.

Marketing services include strategy, social media management, SEO and copywriting, paid media and advertisements, email marketing, and campaign management. Clients have included North Star, ÅND Studios, National Trust, Get into Newcastle, FPP, Seriös Group, Foliages, North East Ambulance Service, People's Theatre, Marlish Water, David Summerfield, and Kiku, with projects ranging from brand and website launches to packaging and marketing activity.

What customers say

Based on genuine customer reviews

Businesses commissioning rebrands and new websites repeatedly describe a smooth, well-managed process at this Newcastle upon Tyne agency, with several reviewers noting that their project was handled from an initial strategy or proposal stage through to the finished site. Rob, Andy and Kris are named warmly, and the technical team in particular is credited with deep knowledge and a genuine willingness to help long after launch.

Creative insight and careful tailoring to brand values come up often, as does the patience to listen, ask questions and gently challenge assumptions before any design work begins. Websites are said to be modern and easy to navigate, and accounts of logo and identity projects mention branding guidelines and collateral produced alongside the build. Communication is a recurring strength, with quick, clear responses at every stage and continued support once the work is live.

Reviewers also describe marketing strategy work that started with an in-depth phase and moved into implementation, and they note that hosting and ongoing maintenance keep existing platforms running reliably. The result is a picture of a team that treats clients as long-term partners rather than one-off jobs, with the technical and branding sides of the business praised in equal measure.

Branding agencyGraphic designerWeb hosting companyWeb Designer
JUMP — Customer photo

Reviews

Reviews are taken from publicly available sources.

VJ
Victoria Jones20 January 2026

We engaged JUMP to support us with our marketing at a point where we wanted to take a more strategic and joined‑up approach. They began with an in‑depth strategy phase, taking the time to properly understand our organisation, our purpose and the challenges we face. This resulted in a comprehensive marketing strategy that clearly aligned with our wider organisational objectives. We are now in the implementation phase of that strategy and are already seeing positive signs, particularly through increased website traffic and improved social media engagement. While we know this is longer‑term work, these early results are encouraging. JUMP are attentive, responsive, easy to work with, and they bring creative thinking to discussions. Overall, JUMP have provided both strategic clarity and practical support, and we value their thoughtful, collaborative approach.

LL
Lizzie Lind19 January 2026

Jump helped bring to life my brand from the logo, the branding and the website. The team are fantastic and the process was brilliant. The continued support from them is also greatly appreciated, from the running of the website and any questions I’ve got whilst getting this start up running!

KE
kimberley elzinga12 January 2026

Jump have worked on a number of projects for me over the last few months and have done a fab job. They take the time to listen to requirements and come up with solutions. They are incredibly helpful and always accommodate any tweaks or changes that crop up. Thanks Jump team!

NC
Northumberland Coast National Landscape29 January 2025

The brilliant team at JUMP created our new website recently. Throughout the process, JUMP offered creative insight and expertise while thoughtfully tailoring the design to our brand values. From providing a thorough and considered proposal to presenting the wireframe, designing the site and offering practical support, the team have gone above and beyond at every stage. All members of the team responded quickly and efficiently to any queries, and the development process was exceptionally smooth. We are so proud of the new website, which is exactly what we'd envisioned, and highly recommend JUMP for any branding, digital and design projects. The team are a pleasure to work with, and we'd definitely use their services again in the future.

JW
Jacob Wright2 July 2024

JUMP have been extremely proffesional throughout our time working with them. Each team member involved in the designing and making of our website provided clarity and continued to assist us throughout, leaving no stone unturned. We are delighted with our end product and coudn't reccomend their services enough.

MC
Michelle Cunningham-Bond2 October 2023

I have had years of experience with digital agencies and the Jump team is up there with the best! Their technical team is the best I have worked with. Kris and his team are a joy to do projects with - they are professional, fun, vastly knowledgeable and most of all they genuinely care. I could not recommend their technical team highly enough. As a smaller business to have a true technology partner that looks after your platform is vital and we feel incredibly lucky to have finally found ours with Jump.

AM
Ashleigh Martin20 April 2023

We engaged JUMP to assist us in rebranding our business, and we couldn't be happier with the outcome. Despite researching marketing agencies throughout the UK, JUMP stood out to us, and the end result exceeded our expectations. Working closely with Andy, we were able to create a business name and branding guidelines that truly reflect who we are as a company. The service we received from JUMP was professional, and we were impressed with the final delivery of our assets. While the delivery did take slightly longer than anticipated, this was only because JUMP was willing to consider our feedback and ensure that the end product was exactly what we were looking for. We are now proud to present our brand, and we owe it all to JUMP. Highly recommend!

Web design agencies in Newcastle upon Tyne compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 6 businesses in this category in Newcastle upon Tyne are compared.

RankProviderRatingReviewsOpen Sat.
1JUMP (this page)★ 5,047No
2TAC Design★ 5,045No
3Web Design Newcastle★ 5,025Yes
4DEBUT★ 5,020No
5The Unknown Creative★ 5,010No
Contact
+441912331454www.wesayhowhigh.comFloor 5, Siemens House, 5 Carliol Square, Newcastle upon Tyne NE1 6UF
Working hours
Monday09:00–17:00
Tuesday09:00–17:00
Wednesday09:00–17:00
Thursday09:00–17:00
Friday09:00–17:00
SaturdayClosed
SundayClosed