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Affinity Agency

Affinity Agency

4.3(33 reviews)See reviews ↓·Norwich

What customers say

Based on genuine customer reviews

Affinity Agency is described by clients as a partner that becomes an extension of their own teams, taking time to understand how each business operates before recommending changes. A recurring theme across the feedback is the strength of the agency's technical and strategic expertise, spanning website builds from scratch, responsive redesigns, migration of large product catalogues and ongoing technical SEO support. Several customers highlight the improvement in search visibility and paid search performance, with detailed monthly reporting helping them see how their sites are used and which search terms bring visitors.

Communication stands out as another repeated point: named team members such as Matt Howman, Emily, Eve and Andy are praised for patience, responsiveness and a positive attitude when unexpected technical problems arise. Reviewers frequently point to that advice is clear, that campaigns are managed to reduce wasted spend and that projects are delivered without drama, whether the work involves e-commerce hosting, social media strategy and engagement or outreach and advertising account management. The tone throughout is of a long-standing working relationship that has grown stronger over time, with clients returning for further website and marketing projects and describing the results as exceeding their expectations.

Marketing agencyE-commerce serviceInternet marketing serviceWeb hosting companyWeb Designer

Reviews

Reviews are taken from publicly available sources.

SS
Susan Smith22 April 2026

Affinity have been truly outstanding. After being let down by my current host after 20 years, Affinity built me the greatest possible website from scratch and migrated over 70,000 products ensuring all SEO remained intact. The customer service is unrivalled, the team are fantastic and it is the best money I have ever spend on my business. I cannot recommend highly enough.

AM
Ashley Morrison23 February 2026

Not great at all, delivered our website nine months late, when it did launch it was so slow it had to have a deicated server which still wasn't fast enough. Our organic SEO tanked and their PPC guy consistantly lost us money. Spent a year trying to sort out the mess and gave up in the end for the sake of our business. We have since found a new supplier, who has immediatly sorted out the technical issues, sorted out the site speed and our SEO is back to where it was before we ever used Affinity. They talked a good talk at the beginning but delivered nothing for us.

TC
Timothy Cook8 January 2026

We at Curious Retreats have been working with Affinity, specifically Matt Howman for around 8 months. We needed to optimise our SEO for our holiday cottages website as well as have a far more intelligent digital marketing strategy. Matt has gone beyond the call of duty on many many occasions since we brought Affinity on board, there is never enough he can do to help. In a world of souless agencies who "work to rule" Matt and his team have stood out from the crowd. We are grateful to have them as part of our affiliates, they are our 4th emergency service. Peace of mind never came better!

BS
Bloom Stays Marketing4 June 2025

Bloom Stays has been working with the Affinity team since 2023, strengthening our PPC and SEO. We’re always impressed with their recommendations, particularly Eve’s Google Ad strategies and Andy’s technical SEO support. Their reporting platform has been invaluable to us, helping us to clearly see how our website is being used and what our guests are searching for whether it’s dates, amenities, properties etc as well as our Paid Searches, all without us needing to learn how to navigate GA4. We’ve seen great results in the last few years and look forward to our future projects together, wouldn't hesitate to recommend.

SH
Sarah Hennessy18 June 2024

My business engaged with the Affinity team to help develop our social media strategy and to increase engagement. They’ve done a super job, using clear expertise to help us progress as well as patience and a fix-it attitude to navigate some unexpected technical problems. Props to Emily in particular for being constantly on hand when needed and for her positive attitude regardless of setbacks. I can highly recommend this agency.

OM
Olivia Mikhail14 December 2023

Affinity Agency have been excellent to work with highly professional and efficient. Micheal our account manager has clearly listened to our businesses needs and concerns and has revamped our email marketing. Creating interesting news letters understanding our brand message and correcting numerous issues across our website and kalviyo account. We are excited to continue working with Affinity on re designing our website and social media channels. Thank you so much Affinity Agency Kew Little Pigs Farm Ltd.

AW
Alfred Widmann30 November 2023

I have been working with Affinity for about two and a half years now. Its been great to have access to such a well functioning and skilful team. They built our quite complicated website and delivered a great result. Engagement is up, the site is working faster and SEO is vastly improved, whats more is we are now in a good place to keep on going!

Advertising & PR agencies in Norwich compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 5 businesses in this category in Norwich are compared.

RankProviderRatingReviewsOpen Sat.
1Baobab Marketing★ 5,024Yes
2Yawn Marketing★ 5,020No
3inVoke Digital Signage★ 4,888No
4CODER | Digital Marketing Agency★ 4,823No
5Affinity Agency (this page)★ 4,333No
Contact
Working hours
Monday08:30–17:30
Tuesday08:30–17:30
Wednesday08:30–17:30
Thursday08:30–17:30
Friday08:30–17:30
SaturdayClosed
SundayClosed