Act Social

Friendly, personal service and a strong grasp of social media management are the themes that surface most often in feedback on this Stoke-on-Trent agency. Reviewers describe a family-run operation where Mark is named repeatedly, with his advice and guidance described as practical and grounded in wide business experience. Several customers say the quality, reliability and consistency of the work have improved their metrics and online presence, and that content is kept fresh, relevant and frequent.

One thing mentioned again and again is the sense that Mark functions as part of the client's own team, handling marketing so business owners can concentrate on their customers. Communication is praised before and after work, with one client noting that malicious posts are removed before they are even noticed. Training, particularly on LinkedIn, is mentioned as a service, along with day-to-day management of social media accounts.

Customers who have used other providers describe the level of service as going above and beyond expectations, and several mention having relied on Mark's expertise for years. The proactive and professional approach, combined with clear listening and responsiveness, is credited with giving businesses a boost and aligning their social media presence with how they want to present themselves.